Shipping Policy

Foodpet.eu offers free shipping on all orders within Cyprus, with deliveries typically arriving within 1-2 business days. For international orders, shipping costs and delivery times vary depending on the destination country and the size of the order. Customers are highly advised to review the shipping options during checkout for precise information. Please note that international shipments may be subject to customs fees or import duties, which are the responsibility of the recipient.

Return Policy

Last Updated: 02/03/2025 (2nd, March of 2025)

Thank you for shopping at Foodpet.eu! We strive to provide our customers with a seamless and efficient shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

 

1. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping (Cyprus) – Available for all regions.

  • International Shipping – Available to select countries within the EU. If your country is not listed at checkout, please contact us for further assistance.

 

2. Shipping Costs

  • Cyprus Orders: We offer free shipping on all orders within Cyprus.

  • International Orders: Shipping costs vary based on destination and package weight. Exact shipping fees will be calculated and displayed at checkout.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s regulations.

 

3. Shipping Timeframes

We aim to process and ship all orders as quickly as possible. Below are estimated delivery times:

Cyprus Deliveries:

  • Standard Shipping: 1-2 business days

International Deliveries:

  • Standard Shipping: 5-10 business days

  • Express Shipping: 3-5 business days

Shipping times are estimates and may vary due to factors beyond our control, such as customs delays or carrier disruptions.

 

4. Order Processing Time

  • Orders placed before 2:00 PM (local time) will be processed the same day.

  • Orders placed after 2:00 PM will be processed the next business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package via our carrier’s website or by logging into your Foodpet.eu account.

 

6. Lost or Delayed Shipments

If your package is delayed or lost in transit, please contact our customer service team at alfredos.a@hotmail.com. We will work with the carrier to resolve the issue as quickly as possible.

 

7. Delivery Issues & Address Errors

  • Customers must ensure that their shipping address is entered correctly at checkout. Foodpet.eu is not responsible for orders shipped to incorrect addresses provided by the customer.

  • If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

 

8. Damaged or Missing Items

  • If your order arrives damaged, please take photos of the package and items and contact us within 48 hours of delivery at alfredos.a@hotmail.com

  • If any item is missing, please check your shipping confirmation to verify if it was shipped separately. If not, contact us immediately.

  

9. Contact Us

If you have any questions about our shipping policy, feel free to contact us at:

📧 Email: alfredos.a@hotmail.com
📞 Phone: +357 99303480

We appreciate your business and look forward to serving you and your pets!